Frequently Asked Questions
What happens to my data if I cancel my subscription?
Should you decide to cancel your subscription, your data remains yours. We provide a grace period of one month for you to download any data you need. Post-cancellation, we ensure your data is securely deleted from our systems in compliance with ...
Does SunShift offer a trial period for the subscription service?
Currently, SunShift does not offer a trial period for the subscription service due to the hardware installation requirement. However, we provide are available via phone and email if you want to ask any questions or discuss the solution.
Why is there a subscription fee?
SunShift charges a monthly fee to provide continuous and high-quality service that ensures your solar system operates at its best. Here are the key reasons for the monthly fee: 1. Ongoing Software Updates and Enhancements: Regular updates to the ...
Are there any hidden fees in the SunShift pricing model?
Transparency is a cornerstone of our service. The pricing for SunShift is upfront about the one-time hardware fee and the ongoing subscription charges. There are no hidden fees; taxes and any potential shipping costs for the hardware will be clearly ...
Can I cancel my SunShift subscription at any time?
We strive for flexibility and customer satisfaction, so you can cancel your SunShift subscription at any time. However, to avoid disruptions in service and support, we recommend discussing your needs with our team before cancellation.
Is there an advantage to paying the subscription annually?
Yes, customers who opt for annual subscription payments benefit from a discount. This option provides both savings and convenience for users committed to optimizing their solar energy usage over the long term.
What is included in the SunShift pricing?
SunShift’s pricing model includes a one-time fee for the hardware required and a monthly subscription fee that covers access to the SunShift platform, dedicated customer support, and ongoing system optimisation features.
Can SunShift be used in both residential and commercial settings?
Absolutely, SunShift is scalable and versatile enough to be effectively used in both residential and commercial solar installations, offering tailored solutions to meet different energy demands and system sizes.
Does SunShift require an internet connection?
SunShift requires an internet connection, so the Dongle version connects to your Wi-Fi while the Gateway Version has a built-in roaming SIM to ensure you are always online. In the case of a lost connection, SunShift will revert to a safe mode to ...
How does SunShift optimise battery life during continuous overcast days?
SunShift has two main goals: to protect your solar investment. to increase your electricity savings. To protect your solar investment your system must be operating correctly which includes equalising your batteries once every three days as a minimum. ...
How does SunShift know my load shedding schedule?
The SunShift platform is integrated with the the widely used load shedding schedule app - Eskom se Push . When adding your site during the installation, the Xemote Mobile app will request access to your location to fetch your load shedding schedule. ...
Is my inverter supported?
SunShift currently supports all Sunsynk and Deye inverters whether single or three phase. This is being expanded to Luxpower and Voltronic in the near future. SunShift supports parallel inverters and requires a unit per inverter to function ...
What is the payback period for investing in SunShift?
The payback period for investing in SunShift varies depending on factors such as your current energy consumption, local grid electricity costs, and the size of your solar system. We recommend our savings calculator that takes into account all many of ...
How does SunShift predict energy needs and usage?
SunShift uses advanced predictive analytics to estimate your future energy needs. It analyzes historical energy consumption patterns, weather forecasts, and load shedding schedules to optimize your solar energy usage. This proactive approach ensures ...
How secure is the data that SunShift collects?
SunShift takes data security seriously and employs industry-standard encryption protocols to protect your information. All data is securely stored and transmitted to prevent unauthorized access. SunShift regularly updates its security systems to ...
Is SunShift future-proof?
Yes, SunShift is future-proof, meaning it can adapt to evolving energy management needs. Regular software updates ensure that new features and improvements are continually added. SunShift's design allows for seamless integration with future smart ...
How does SunShift improve energy consumption tracking?
SunShift improves energy consumption tracking by providing real-time data on energy production and usage. This data is accessible through the mobile app or dashboard, where users can see detailed information on solar energy generation, grid usage, ...
Can SunShift monitor multiple solar systems in one place?
Yes, SunShift can monitor multiple solar systems from a single platform. If you manage several solar installations, SunShift provides a comprehensive overview of each system's energy production, usage, and battery status. This centralized management ...
How does SunShift contribute to solar system efficiency?
SunShift contributes to solar system efficiency by dynamically managing your energy usage. It prioritizes solar energy when available, uses battery reserves efficiently, and draws from the grid only when needed. By carefully controlling how and when ...
What are the main features of the SunShift system?
SunShift offers a range of features designed to improve your solar savings and protect your system: Increase your Off Gird Percentage: Lowers your reliance on the grid by analysing and updating your settings based on your current setup, weather, ...
How does SunShift handle solar energy on cloudy days?
On cloudy days, SunShift adjusts its energy management by relying more on battery storage and grid power while optimizing the use of available solar energy. By prioritizing stored energy and predicting weather conditions in advance, SunShift ensures ...
What warranty does SunShift offer?
SunShift comes with a 1 year limited warranty that covers manufacturing defects and system malfunctions as deatiled in the Terms of Use located here: https://www.sunshift.co.za/terms-of-use. This warranty ensures that your system is protected and can ...
How does SunShift manage energy during peak hours?
SunShift intelligently manages energy during peak hours by optimizing the use of solar and battery power. During periods of high energy demand or peak grid pricing, it prioritizes stored solar energy to minimize costly grid usage. This helps reduce ...
How does SunShift improve solar battery health?
SunShift improves solar battery health by managing charge and discharge cycles carefully to prevent overcharging and deep discharging. It keeps batteries within their optimal operating range, ensuring that their usage aligns with warranty ...
How does SunShift handle unexpected high power demands?
SunShift is equipped to handle unexpected power surges or demands by automatically balancing the load between solar, battery, and grid power. If the demand exceeds the available solar energy, SunShift will draw from the battery or grid, depending on ...
What safety features does SunShift include?
SunShift includes several safety features to protect your solar system and ensure reliable performance. It carefully monitors battery health to prevent overcharging and deep discharging, which can damage your system. It also automatically adjusts ...
How does SunShift impact your overall energy independence?
SunShift significantly enhances energy independence by prioritizing the use of solar energy first and minimizing reliance on grid power. By efficiently managing your stored solar energy and intelligently switching between different energy sources, ...
What user settings can I customise on SunShift?
SunShift offers a range of customisable settings to match your energy preferences. Users can adjust the minimum SOC allowed if they wish to have more backup for unplanned power outages, Occupancy levels which adjusts your usage predictions ...
How does SunShift contribute to smart home integration?
SunShift does not integrate with Home assistant or other home automation programs yet. Soon it will integrate with load control devices providing comprehensive control over your energy usage. Through its user-friendly mobile app, you can monitor and ...
How does SunShift handle extreme weather conditions?
SunShift uses weather forecasts to adjust system settings preemptively, such as reducing battery usage during cloudy days or increasing energy storage in anticipation of severe weather. This proactive approach ensures that your system is prepared for ...
What kind of support does SunShift offer to customers?
SunShift offers comprehensive customer support that includes troubleshooting, maintenance advice, and upgrade recommendations. Our support team is available through multiple channels—phone (012 665 1122), email (helpdesk@sunshift.co.za), and live ...
How does SunShift decide when to use battery or grid power?
SunShift decides when to use battery or grid power based on several factors, including current energy demand, battery storage levels, grid electricity rates, and expected solar production. By analysing these factors, SunShift ensures that you use the ...
What happens if my SunShift system detects an issue?
If SunShift detects an issue, such as a system malfunction or inefficiency, it immediately alerts you through the mobile app or an email. Depending on the issue, SunShift can suggest troubleshooting steps or automatically adjust settings to mitigate ...
Can I monitor my SunShift system remotely?
Yes, you can monitor your SunShift system remotely using our mobile app (Xemote Mobile) or web dashboard. This feature allows you to see how much energy your system is producing and using in real-time, from anywhere. It’s a convenient way to keep an ...
Is SunShift easy to install?
SunShift is designed to be user-friendly and straightforward to install. Your SunShift is delivered with a quick start guide and we are available for telephonic support and guidance throughout the installation process. For a detailed look at the ...
How does SunShift optimize battery usage?
SunShift extends the life of your solar batteries by making sure they’re charged and discharged in the most efficient way and according to your specific batteries specifications and warranty terms. It prevents batteries from being overcharged, ...
How does SunShift handle load shedding?
In preparation for load shedding SunShift will ensure you have enough battery backup stored to make it through load shedding without the lights switching off. The intelligence is in how much reserve is kept because any excess reserve is savings lost. ...
Can SunShift work with any solar inverter?
SunShift is designed to be compatible with a wide range of solar inverters, but not all. Currently the supported brands are Sunsynk and Deye with Luxpower and Growatt comming soon.
What makes SunShift different to Solar Assistant and other similar products?
SunShift is more advanced because it not only monitors with basic scheduling functionality, but also predicts and learns from your energy usage to manage your settings for you to get maximum electricity savings. Soon SunShift will also allow for ...
How does SunShift save money on electricity bills?
In Short: SunShift uses as much of your battery as possible while still making sure you have a reserve before load shedding or another power outage starts. It also ensures you batteries do not charge from the grid unless absolutely necessary and even ...
Next page